Frequently Asked Questions

A professional driver from the Prime Vale team. Your car stays with a single driver for the whole service.

Yes. Your routes and your information are never shared with third parties.

No. With the private chauffeur service, our driver comes to you and you go home in your own car.

Yes, we work 24/7. Late night rides home are at the heart of what we do.

It depends on your location and availability at that moment. Share your location on WhatsApp and we will give you a clear time right away.

The earlier you write, the easier the planning. For last minute requests, contact us anyway; we find a solution depending on availability.

We operate in Istanbul, Ankara, Çeşme and Bodrum. You can also send intercity transfer requests.

Of course. You are not the one driving, our chauffeur is, so there is nothing to worry about; this is most of what we do anyway. He comes to your car, takes the wheel and drives you home in your own car. Your routes and your details are never shared with third parties.

Our drivers do this as a profession and stay with the team; we do not work with day hires. Your car stays with a single driver for the whole service and is never handed over mid-job.

First we talk through what you need: which days, which hours, the expected number of cars. Then we prepare a working plan and a quote for your business. We work continuously with hotels, restaurants and event companies.

No two jobs are the same: duration, distance, time and number of people all change the price. Send your request and we will give you a clear quote for your job.

It is planned by guest count and venue traffic. Include the date and estimated number of cars in your request and we will send the team plan with the quote.

No. We also work with restaurants and hotels every day on a regular basis. Both one-off events and regular contracts are welcome.

Writing as soon as the date is set makes planning easier. For last minute requests, contact us anyway; we find a solution depending on availability.

Your car is parked at the nearest suitable spot to the venue. Keys are held in one place with a numbered system, so which key belongs to which car and guest is known at all times. At departure the key is handed only to the person who left the car.

We see this during the site visit and plan the nearest suitable parking area in advance. If an external cost such as a parking fee comes up, it is discussed at the quote stage, never as a surprise afterwards.

At any address you name: a restaurant, office, home or event venue. Sending your location on WhatsApp is enough.

Yes, we work 24/7. Late night rides home are a big part of what we do.

Yes. We build long-term plans for regular needs. Tell us what you need and we will quote accordingly.

Our chauffeur makes his own way to the address you give; there is no second car following you. When you get in, he is already at the wheel and the trip is completed in your own car.

Our team works with different transmissions and body types. Even so, mention the make and model in your request and we will plan a driver used to that car.

Just let us know and we update the plan together. Waiting time and extra stops are discussed at the quote stage; if the scope changes we tell you first, never as a surprise afterwards.

Yes. If you are taking your own car on a long trip, our chauffeur travels the whole route with you. Send the departure and arrival points and whether it is one way or return, and we will plan accordingly.

Just send the new time on WhatsApp and we will update the plan together.

Include the passenger and luggage count in your request and we will plan the right vehicle.

Yes. Send the departure and arrival points and we will quote based on the route.

Your driver's name and phone number are sent to you before the transfer, and we agree on the meeting point together. When you come out of the terminal you know exactly who to call.

Those costs are yours; we take on following the job and moving the car. How they will be paid is agreed before we start, so nothing comes as a surprise.

We call you. Nothing extra is approved without your consent; decisions about your car stay with you.

It depends on the job. Washing and inspection usually finish the same day; for servicing, once the garage gives a time we pass the exact hour on to you.

It is planned by guest count, the layout of the entrance and the distance to the parking area. Send the date and the estimated number of cars, and we will include the team plan with the quote.

That is where the real work is. Cars are moved to nearby spots in departure order, so when a guest reaches the door the car is already there. That is what shortens the wait.

Write as soon as the date is set; the calendar fills quickly in season. The venue name, date and estimated number of cars are enough to start planning.